Privacy Policy

When you contact Venable & Sons, request a quote, submit a project inquiry, or otherwise communicate with us, we may collect information such as:

This may include your name, phone number, email address, mailing address, property address, and other contact information you choose to provide.



We use this information to respond to inquiries, communicate about requested services, schedule estimates or appointments, provide project updates, and otherwise communicate with you about your request.

Depending on the service you are requesting, you may provide information about the property involved in the project. This may include the property address, property type, areas requiring service, project requirements, measurements, descriptions of existing conditions, access information, and other details needed to understand the work requested.

Property information helps us evaluate your project, prepare an estimate, plan services, communicate with you, and coordinate work when necessary.

If our website or estimate process allows you to upload photographs, you may submit photos showing your property, landscaping, structures, exterior areas, interior spaces, damage, debris, repairs, or other conditions relevant to your requested service.

Uploaded photos are used to help us understand the scope and condition of a project, prepare or refine estimates, communicate about the requested work, and plan services.



Please avoid uploading photographs that contain unnecessary personal, financial, medical, identification, or other sensitive information.

When you request an estimate, we may collect information about the services you are considering, project descriptions, requested work, estimated scope, pricing information, measurements, photographs, scheduling details, communications, and other information associated with the estimate.



This information may be used to evaluate your request, prepare estimates, communicate pricing and project details, schedule work, maintain project records, and provide services.

We may use information we collect to:

• Respond to questions, inquiries, and requests for service.
• Contact you about an estimate or project.
• Understand the condition and requirements of a property.
• Prepare, review, and update estimates.
• Schedule estimates, appointments, and services.
• Plan and coordinate projects.
• Communicate about project details, scheduling, changes, or follow-up.
• Provide and manage the services you request.
• Maintain business and project records.
• Improve our website, services, and customer experience.
• Protect our website, business, customers, and systems from misuse or unauthorized activity.
• Comply with applicable legal, regulatory, or contractual requirements.

We do not use property photographs or project information for purposes unrelated to the services or communications for which the information was provided unless we have a lawful basis to do so or obtain your permission where required.

Venable & Sons does not sell your personal information.

We may share information when reasonably necessary to operate our business and provide requested services. For example, information may be shared with service providers, contractors, specialty providers, technology providers, or other parties involved in processing an estimate or completing a project when that information is necessary for the requested work.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, customers, employees, or business operations.



We limit information shared with service providers and other parties to what is reasonably necessary for the applicable business purpose.

We take reasonable administrative, technical, and organizational measures designed to protect information provided through our website and estimate processes against unauthorized access, use, alteration, disclosure, or loss.



However, no website, online transmission, storage system, or electronic communication method can be guaranteed to be completely secure. For this reason, while we work to protect your information, we cannot guarantee absolute security.

We retain customer information, property details, photographs, estimate information, and related communications for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and project records, resolving disputes, complying with legal obligations, and protecting our business interests.

The length of time information is retained may vary depending on the type of information and the circumstances under which it was collected.



When information is no longer reasonably necessary, we may delete, destroy, or otherwise dispose of it in accordance with our business practices and applicable legal requirements.

When you use our website, certain information may be collected automatically by the website or by technologies used to operate and secure the site. This may include technical information such as browser type, device information, IP address, pages visited, and general website usage information.

This information may be used to operate, maintain, secure, and improve the website and to understand how visitors use our online services.



If third-party website tools, analytics services, forms, estimate platforms, hosting providers, or similar technologies are used on our website, those providers may process information according to their own privacy policies and terms.

Our website may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy practices, content, security, or policies of third-party websites.



We encourage you to review the privacy policies of any third-party website or service before providing personal information.

You may choose not to provide certain information. However, some information may be necessary for us to respond to an inquiry, prepare an estimate, evaluate a property, schedule a service, or complete a requested project.



If you have submitted information to us and would like to ask about the information we have associated with your inquiry or project, you may contact us using the information below.

You may also request that we review or update inaccurate information, subject to applicable legal and business record requirements.

Our website and services are intended for adults and property owners, managers, businesses, and other customers seeking property-related services. We do not knowingly collect personal information from children under the age of 13.



If you believe a child has provided personal information to us through our website, please contact us so we can review and address the situation appropriately.

We may update this Privacy Policy from time to time to reflect changes to our services, website, information practices, or applicable legal requirements.



When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.

If you have questions about this Privacy Policy, the information we collect, or how your information is handled, please contact:

Venable and Sons Lawn Care LLC

Greene, Serving Central & Southern Maine

Phone: 207-740-7777

Website: venableandsons.com

We will make reasonable efforts to respond to privacy-related inquiries and address applicable requests concerning your information.